Business process reengineering focuses on what type of improvements?

Business process reengineering (BPR) is primarily concerned with redesigning and fundamentally rethinking an organization's processes to achieve significant improvements in critical performance measures such as cost, quality, service, and speed. This approach is not about making small, incremental adjustments; rather, it emphasizes radical changes that can lead to major enhancements in how a business operates.

The essence of BPR lies in its ability to transform business processes to enhance efficiency and effectiveness. By reengineering, organizations can eliminate inefficiencies, reduce cycle times, and improve customer satisfaction significantly. This holistic approach can lead to innovations in workflow, information management, and overall performance, distinguishing it from methods that focus only on minor revisions or maintaining the status quo.

In contrast, incremental adjustments or minor changes do not leverage the full potential of BPR, which is about making big, strategic changes rather than tweaking existing systems. Similarly, outsourcing processes to third parties or merely maintaining processes does not align with BPR's goal of achieving transformative results through deep, structural changes within the organization.